Terms & Conditions

By purchasing a photo shoot/photo products with Tracey B Photography – Equine & Pet Photographer (hereinafter “the Photographer”) you enter into the following terms:

1. Any photographs taken by the Photographer may be used by the Photographer for marketing material & competition entries/qualifications. The Photographer also has the right to supply their own material to third parties, such as for commercial use, unless specifically requested otherwise by the client.
   
2. All photo shoot clients will be subscribed to the mailing list – the client can unsubscribe at any time.
   
3. All final images shall be viewed via private viewing session in person or, if circumstances require, Zoom.
   
4. The client understands that images shown in private viewings have only undergone a base edit and only purchased images will be fully edited.
   
5. Any digital images purchased will be available via device download within 7 days of purchase and other products will be delivered within 4 weeks of payment.
   
6. Once a low resolution/web file is purchased, clients have permission to share as desired across social media etc. but do NOT have permission to have these printed or to edit these files in any way this includes but is not limited to Instagram filters or black and white. The client may be asked to take these down, as this is not a true representation of the Photographers work, and goes against copyright law.
   
7.  Photo shoots normally last 2 hours, but there is no specific time limit.
   
8. Photo shoot prices include up to THREE outfit changes, any extra outfit changes must be agreed prior to the photo shoot starting and prices may be adjusted accordingly.
   
9. Photo shoots will take place at a location mutually agreed by the Photographer and the client. The client is responsible for obtaining permission to use their requested location.
   
10. The Photographer does not take responsibility for any damage or loss of life to any persons, animals or property participating in the photo shoot. This includes the client and anyone else on location.
    
11. The client agrees that they participate in the photo shoot at their own risk, and any suggestions/requests are well within their, their horse and/or their dogs’ ability.
    
12. The client agrees that all dog/horse behavioral issues have been disclosed to the Photographer prior to the photo shoot.
    
13. The Photographer reserves the right to update their terms & conditions at any time.
    
14. The Photographer reserves the right to change their prices at any time.
    
15. Purchasing a photo shoot or photo products shows that you have read and agreed to the terms and conditions stated here
    
16. The Photographer reserves the right not to commence a photo shoot until payment is received in full.
    
17. Should you request your images are no longer shared publicly by the Photographer, please send a written email of your request to info@traceybphotography.com – your request will be acknowledged and fulfilled within 28 working days of acknowledgment.
    
18. It is the client’s responsibility to ensure all horses/dogs have the correct insurance to cover them out in public. 

Payment

1. A £100 deposit is required to secure the client’s chosen date.  If the deposit is not received within 7 days of booking, the date will be released and may be booked by another client.
   
2. The client has the right to cancel their booking within 14 days of paying the deposit.  This does not apply if your photoshoot is due to take place less than 14 days from the date the deposit is paid.
   
3. The full shoot fee becomes payable 14 days after the deposit has been received.
   
4. The remainder of the shoot fee must be paid in full no later than 30 days prior to the photo shoot unless prior written agreement is given by the Photographer. 
   
5. Should the outstanding shoot fee still be due and owing 30 days prior to the photoshoot (and agreement has not been given by the Photographer) then the Photographer may cancel the photoshoot and offer the date to other clients.  Should this situation occur, you will be refunded 50% of the shoot fee (£100 non-refundable deposit not included in the calculation)
   
6. If booking a photo shoot which is due to take place within 14 days, the full payment will become due and owing at the date of booking and is non-refundable.

Cancellations & Refunds

1. The following refunds apply for any cancellations made:
   1. Up to 14 days after booking – full refund unless photoshoot is due to take place within 14 days of booking
   2. 15 days after booking to 15 days prior to photo shoot – 50% of any moneys paid (£100 non-refundable deposit not included.
   3. 14 days prior to shoot date – no refund due
      
2. If unforeseen circumstances occur and rescheduling by the Photographer is necessary, this will be communicated as soon as practicable and the photo shoot rescheduled for a mutually convenient time.
   
3. Should weather conditions be deemed unfavourable (upon mutual agreement between parties), photo shoots may be rescheduled to a mutually convenient time. There will be no charge for rescheduling for this reason.
   
   If the weather is deemed unfavourable by the Photographer but the client insists on going ahead, the quality of work may be detrimentally effected, therefore the Photographer gives no guarantee in relation to the quality of the images produced should the photo shoot go ahead in these circumstances.
   
4. Rescheduling for reasons other than unfavourable weather, illness or loss of life will incur a £50 rescheduling fee.

At the in person Viewing Session

1. The client will be required to check and sign off all information on the order form at the end of the viewing session as this will be final. 
   
2. Digital files will be uploaded onto a private online gallery within 7 days of your order. You may request a USB at the viewing – in this case the files will be uploaded onto the USB at the viewing session if in person, or posted to you if online/via video link.
   
3. Frames & wall products will be ready and delivered within 4 weeks of order.
   
4. Albums will be ready and delivered within 6 weeks of order.
   
5. In person viewing sessions take approximately 2 hours.
   
6. The client may collect their order directly from the Photographer, or have it delivered directly to their chosen address. There will be a £25 delivery fee. 
   
7. Payment for any products ordered must be done at the time of in person/video viewing session and can be made via cash, credit/debit card or bank transfer.
   
8. Payment plans can be agreed but products will not be delivered until full payment has been received by the Photographer.
   
9. Any orders once placed are final and will not be refunded/changed at a later date.
   
10. If there are any perceived issues with products once received, please contact the Photographer at info@traceybphotography.com to resolve the situation.
    
11. If the client elects to print their digital files personally, the Photographer does not guarantee the quality of the finished product.

How your images can be used

Personal Photo Shoot Clients

1. High resolution images may be printed.
   
2. No screen shots may be taken from the final gallery.
   
3. The image may not be edited in any way, for example, add an Instagram filter, change it to black & white (if a black and white image is required, this can be provided), crop the image etc.
   
4. The client may not use the photo for a competition without first obtaining the Photographer’s permission (for example, a Facebook giveaway that requires use of a photo in exchange for a free gift).
   
5. The client may not send any of the Photographer’s images to other brands or companies for them to use without first obtaining the Photographer’s permission.
   
6. If the photographer gives permission for the images to be used elsewhere, the other company must tag/credit the Photographer when sharing the image.
   
7. The client’s gallery link & password may be shared with family members and friends, but the above rules apply to anyone receiving the password.
   
8. Any breach of the above will result in the Photographer  invoicing  the client appropriately for the use of the images. A high resolution file currently costs £65 for personal use and £150 for commercial use. 
   
9. Unless the client specifically notifies the Photographer otherwise in writing, the Photographer may use the client’s images on her social media platforms and website.

Business Photo Shoot Clients

1. No screen shots may be taken from the final gallery.  Using screen shots will result in the quality of your image being impaired.  The final images can be downloaded from the gallery, USB or via WeTransfer.   
   
2. Images may be used in print, publications, websites, online marketing materials, social media etc as the license for this has been purchased.
   
3. The Photographer’s images cannot be sold to a third party, the images are for the client’s business use only.
   
4. The Photographer will not sell the client’s images to third parties as stock imagery or fine art without obtaining the client’s permission first.
   
5. The client may not adjust the image in any way, for example, add an Instagram filter, change it to black & white (if a black and white image is required, this can be provided), crop the image etc.
   
6. Unless the client specifically notifies the Photographer otherwise in writing, the Photographer may use the client’s images on her social media platforms and website.

Event Photography Clients

1. No screen shots may be taken from the event gallery.
   
2. Once the client has purchased their images, these may be shared online as required and the Photographer can be tagged into these images in order for them to be shared across her social media platforms too.
   
3. The images cannot be printed because the license to print these images has not been acquired.
   
4. The image may not be edited in any way, for example, add an Instagram filter, change it to black & white (if a black and white image is required, this can be provided), crop the image etc.
   
5. The client may not use the photo for a competition without first obtaining the Photographer’s permission (for example, a Facebook giveaway that requires use of a photo in exchange for a free gift).
   
6. The client may not send any of the Photographer’s images to other brands or companies for them to use without first obtaining the Photographer’s permission.
   
7. If the photographer gives permission for the images to be used elsewhere, the other company must tag/credit the Photographer when sharing the image.
   
8. The client’s gallery link & password may be shared with family members and friends, but the above rules apply to anyone receiving the password.
   
9. Any breach of the above will result in the Photographer  invoicing  the client appropriately for the use of the images. A social media file currently costs £10 and a high resolution file costs £30. 
   
10. Unless the client specifically notifies the Photographer otherwise in writing, the Photographer may use the client’s images on her social media platforms and website.
    
11. Unauthorised use of the Photographers images is illegal.  These are the owned by the Photographer and are covered under copyright laws.  If you are unsure about any of the above please contact the Photographer directly: info@traceybphotography.com

Gift Vouchers

1. Gift vouchers are valid for one year from date of purchase and details of the purchaser, recipient and date of purchase are recorded in the Photographer’s CRM system.
   
2. Gift vouchers cannot be replaced if lost, stolen or destroyed.
   
3. Gift vouchers cannot be exchanged for cash or other denominated vouchers.
   
4. If an intended purchase is for a higher amount than the face value of the gift voucher, then the difference must be made up with a credit card or cash payment. If it is less, refunds will not be given.
   
5. Gift vouchers cannot be used in conjunction with any other special promotions or discount vouchers.
   
6. Gift vouchers cannot be sold to third parties without the consent of the Photographer. If consent is given the purchase is subject to any conditions which the Photographer may impose.
   
7. Gift Vouchers cannot be sold on the internet without the Photographer’s written consent, which must be obtained before offering them for sale. The Photographer reserves the right to refuse permission of any sale of gift vouchers by the purchaser or recipient to a third party.
   
8. Gift vouchers can only be used towards the value of a full photoshoot/additional products purchased at the photoshoot viewing, unless specifically stated otherwise.

The gift voucher code must be used when booking.  To purchase gift vouchers please contact info@traceybphotography.com